returns & refunds

Every physical dopa thing is printed on demand. Nothing sits in a warehouse waiting — your mug, tee or print is made after you order it, by our print partners in Europe, and shipped straight to you.

That's lovely for waste and terrible for return logistics: there's no shelf to put a returned mug back on. So we don't ask you to ship anything back. You don't pay for return postage, you don't queue at a parcel point, and nothing crosses a continent twice to end up in a bin.

Damaged, misprinted, the wrong item, a print that's clearly off, or a parcel that never turned up.

You have 30 days from delivery — or from the estimated delivery date if it never arrived.

Email hello@dopa.studio with your order number and a photo or two (one photo showing everything is fine if more than one item is affected).

We'll send a free replacement or a full refund including shipping — your choice. No return shipment needed.

You don't need a reason. Ordered in a 2am dopamine haze, wrong size, just not feeling it — all valid.

EU law gives you 14 days to withdraw from your order. We give you 30, counted from the day your order is delivered.

• Tell us within 30 days via the button below or at hello@dopa.studio
• You get a full refund of the product price plus the standard delivery cost you paid on the original order
• No return shipping to pay, because there's nothing to send back. Keep it, gift it, donate it — a wearable tee helps someone more than a bin does

Rare exception: for high-value orders or repeated claims from the same account we may ask for the item back first. If we do, we send you the address and we cover the return postage.

Printables, planners, wallpapers, anything you download.

Digital products are excluded from the right of withdrawal once the download becomes available. You confirm this at checkout, where you agree to immediate delivery and waive the 14-day cooling-off period. That's why they're final sale.

But: if a file won't open, arrives corrupted, or isn't what the listing promised, that's on us. Email within 30 days and we'll fix the file or refund you in full.

Screens glow, ink doesn't. Small differences between the colour on your screen and the colour on your tee are normal print tolerance, and our print partners treat them as such.

Clearly wrong colours, blurred or shifted prints, cracked ink, holes, stains — not tolerance. Defects. See N°02.

If a parcel comes back to our print partner because the address was incomplete, or because it sat uncollected at a pick-up point, we'll let you know. You can either have it reshipped (you pay the new shipping cost) or get the product price refunded, minus the original shipping. Unclaimed parcels are donated by our print partners after 30 days and can't be recovered.

Double-check that address at checkout. It saves everyone.

One form: order number, the email you ordered with, and a line about what happened if you feel like it. One confirmation click and it's done — you don't have to call anyone, explain yourself, or find a form to print.

Prefer email? hello@dopa.studio works just as well. You can also use the EU model withdrawal form, but you really don't have to.

We reply within 2 business days.

Refunds go back to the original payment method — same card, same PayPal, same everything.

We process them within 14 days of receiving your notice, and in practice within 2–5 business days.

No restocking fees. No handling fees. No return shipping costs. The number you paid is the number you get back.

Print-on-demand moves fast — often into production within the hour. If you catch a mistake right after ordering, email us immediately and we'll try to stop it before it hits the printer. If it's already printing, N°03 has you covered anyway.

Email hello@dopa.studio and we'll keep at it until it's right.

If you're in the EU and we can't work it out together, you can take it to your national consumer authority — in the Netherlands that's ACM ConsuWijzer (consuwijzer.nl).